How to become a customer

First of All, Let’s Get Introduced!

Whether you have an IT issue that needs to get fixed, you need to meet certain security compliances, or you need assistance supplementing your existing IT staff, the first steps are always the same. Get in touch with the experts at Appalachia Technologies.

We begin most engagements by understanding your business, your goals, and your pain points. We start with a network assessment to evaluate your IT infrastructure and help you make informed decisions about your technology.  We identify critical issues that require immediate attention, and work with you to come up with a plan to improve your IT network and overall security posture.

Types of Businesses That Benefit from Appalachia Technologies the Most:

  • We work with small and midsize businesses (SMB) to large enterprise corporations. businesses of all sizes, from a handful of workstations to a thousand-plus employees and multiple locations. 
  • Businesses that take their data security seriously.
  • Businesses that are required to meet certain industry-based compliances, such as HIPAA, PCI-DSS, NIST CSF, ISO 27001, CJIS, CMMC (coming soon)  SOC 2, and more.
  • Businesses that lean on (or want to lean on) technology to be productive and grow.
  • We thrive in complex IT environments!

Start doing IT the proactive way with Appalachia Technologies. To get started, fill out the form, or for a more personal touch, reach out to us at (888) 277-8320.

To submit a ticket to our help desk please use the form below. 

Get Technical Support from Central PA’s Leading IT Experts

Complementing our Managed Service offering, the Appalachia Technical Assistance Center (ATAC) provides end-user support and technical support. We have several ways to get in touch with us to make it as easy as possible for you and your staff to get back to work as quickly as possible.

 

Contact by Phone
Give us a call and speak to a tech support representative.
(888) 277-8320

 

Submit a Ticket
Create a service ticket that you can review and manage within our Support Portal.
Click Here

 

Ticket by Email
Simply send an email to the help desk to create a new ticket.
Click Here

To manage your Projects, Tickets, Recommendations and Invoices click here: Support Portal

News & Updates

APPALACHIA IN THE NEWS: Appalachia Technologies Cited in Case Study to Improve Efficiencies and Service Delivery   Improve and Evolve - this is one of the five Core Values of Appalachia Technologies and one we believe helps us to stay at the forefront of our industry.  Our Technical Assistance Center (TAC), while performing well and delivering quality service, was being challenged by processes for documentation that were manual and outdated.  Not satisfied with the current way of doing this, Chris Swecker, Manager of TAC, began to explore IT Glue.  IT Glue centralizes information, allowing for efficiencies in response time, accuracy, and client satisfaction.  As he explains, "IT Glue became our source of truth."  Chris and his team built on the success by incorporating additional tools to assist with password rotation and a client-side tool for password management and shared documentation.  

Contact Us

Learn more about what Appalachia Technologies can do for your business.

Appalachia Technologies
5000 Ritter Road Suite 104
Mechanicsburg, Pennsylvania 17055