Technical Assistance with ATSupport

Get Remote Technical Support to Solve your IT Issues

24/7 Help Desk

Computer issues can disrupt your staff, causing expensive downtime and frustration. Repeat issues can take a toll on employee morale too. Combine these two factors with the increasing threat of dangerous cybersecurity attacks that threaten businesses of all sizes, and it is clear that your business needs a dedicated and experienced support team you can rely on.

 

Accountable SLAs and Expert Care

Our team of technicians, engineers, and security experts personally invest themselves into providing the best support possible. We owe our success as a leading IT provider to our team, and we want your business to utilize the same expertise.

We take your business very seriously and know that the IT problems you face are likely getting in your way of normal business. Because of this, our team reacts quickly to support requests, and strives to solve your IT issues as quickly as possible.

Our Service Level Agreement (SLA) ensures that you will receive the proper support you need based on the severity of your issue.


Computer Support, Available for your End Users

We make it easy for your staff to get the technical support they need so they can continue to do their work. They can call, email, or log into our portal to create and track their support tickets.

Need Full or Part-Time IT Staffing?

We offer on-site IT staffing to supplement your existing IT resources, acting as your outsourced IT staff, through managed services, support, or an onsite presence. Whether you need an extra set of hands or IT administrative tasks handled, Appalachia Technologies can provide assistance. Click here to learn more.


Need technical support right now? Give us a call at (888) 277-8320!

News & Updates

APPALACHIA IN THE NEWS: Appalachia Technologies Cited in Case Study to Improve Efficiencies and Service Delivery   Improve and Evolve - this is one of the five Core Values of Appalachia Technologies and one we believe helps us to stay at the forefront of our industry.  Our Technical Assistance Center (TAC), while performing well and delivering quality service, was being challenged by processes for documentation that were manual and outdated.  Not satisfied with the current way of doing this, Chris Swecker, Manager of TAC, began to explore IT Glue.  IT Glue centralizes information, allowing for efficiencies in response time, accuracy, and client satisfaction.  As he explains, "IT Glue became our source of truth."  Chris and his team built on the success by incorporating additional tools to assist with password rotation and a client-side tool for password management and shared documentation.  

Contact Us

Learn more about what Appalachia Technologies can do for your business.

Appalachia Technologies
5000 Ritter Road Suite 104
Mechanicsburg, Pennsylvania 17055

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