Events Calendar

Tech TalkLive

From Monday 06 May 2024 - 08:00am
To Wednesday 08 May 2024 - 05:00pm

Tech Talk Live is brought to you by Lancaster-Lebanon Intermediate Unit 13. It is Pennsylvania’s first technology conference that centers around the day-to-day issues that technology professionals face in the educational environment. Tech Talk Live has been delivering relevant, actionable content for today’s IT pros for 15 years. You’ll leave with information you can implement in your organization right away.

https://www.techtalklive.org/event/eec5f9bb-be71-4902-a66c-1062147fd220/summary

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News & Updates

Appalachia Technologies Cited in Case Study with IT Glue

APPALACHIA IN THE NEWS: Appalachia Technologies Cited in Case Study to Improve Efficiencies and Service Delivery Improve and Evolve - this is one of the five Core Values of Appalachia Technologies and one we believe helps us to stay at the forefront of our industry. Our Technical Assistance Center (TAC), while performing well and delivering quality service, was being challenged by processes for documentation that were manual and outdated. Not satisfied with the current way of doing this, Chris Swecker, Manager of TAC, began to explore IT Glue. IT Glue centralizes information, allowing for efficiencies in response time, accuracy, and client satisfaction. As he explains, "IT Glue became our source of truth." Chris and his team built on the success by incorporating additional tools to assist with password rotation and a client-side tool for password management and shared documentation.