Appalachia Technologies Cited in Case Study with IT Glue

APPALACHIA IN THE NEWS: Appalachia Technologies Cited in Case Study to Improve Efficiencies and Service Delivery

Improve and Evolve - this is one of the five Core Values of Appalachia Technologies and one we believe helps us to stay at the forefront of our industry.  Our Technical Assistance Center (TAC), while performing well and delivering quality service, was being challenged by processes for documentation that were manual and outdated.  Not satisfied with the current way of doing this, Chris Swecker, Manager of TAC, began to explore IT Glue.  IT Glue centralizes information, allowing for efficiencies in response time, accuracy, and client satisfaction.  As he explains, "IT Glue became our source of truth."  Chris and his team built on the success by incorporating additional tools to assist with password rotation and a client-side tool for password management and shared documentation.  

Utilizing IT Glue not only helped our team but also led to an improved experience for our clients.  Check out these results:

• Improved ticket response and resolution times by 50%
• Increased confidence and service delivery by new staff, knowing that IT Glue allows for one source of truth
• Streamlined workflows, thanks to integration into current service delivery tools

To read the full case study, visit https://www.itglue.com/case-studies/appalachia-technologies/